Special Communication Situations in Healthcare

This course focuses on developing advanced communication skills for complex healthcare interactions, including telehealth and cross-cultural patient encounters. Learners explore how to build empathy, establish rapport, and maintain professionalism in virtual environments. The course emphasizes culturally competent communication, emotional awareness, and strategies for addressing challenging or sensitive situations. Learners also gain practical Spanish language skills to support effective communication with Spanish-speaking patients. By the end of the course, participants will be able to deliver patient-centered, compassionate care through confident and adaptive communication across diverse healthcare settings.