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Google Cloud Customer Care Fundamentals - 简体中文
本课程将介绍如何充分利用 Google Cloud 支持服务。您将了解 Google Cloud Customer Care 提供的不同支持服务、如何创建和管理支持请求、如何查看影响 Google Cloud 服务的已知问题，以及如何与支持工程师进行有效沟通。您还将学习不同的支持请求优先级和服务等级目标 (SLO)、如何进一步了解支持请求状态，以及如何在必要时上报支持请求。
Duration
5 Months
Institution
Google Cloud
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Google Cloud.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$189
Total Est. Investment
$189
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Google Cloud Customer Care Fundamentals - 简体中文 program at Google Cloud are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.