verified
Verified Information • Last Updated Mar 2026
Call Center Customer Service
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the two courses in this program.
Duration
5 Months
Institution
CVS Health
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into CVS Health.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$371
Total Est. Investment
$371
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Call Center Customer Service program at CVS Health are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.