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Verified Information • Last Updated Mar 2026
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Duration
3 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$366
Total Est. Investment
$366
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP) program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.