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Verified Information • Last Updated Mar 2026
Amazon Connect: Introduction to the Administrative Interface
This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.
Duration
7 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$348
Total Est. Investment
$348
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect: Introduction to the Administrative Interface program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.