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Verified Information • Last Updated Mar 2026
Amazon Connect: Creating & Managing Amazon Connect Instances
Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency.
This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers.
Duration
3 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$220
Total Est. Investment
$220
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect: Creating & Managing Amazon Connect Instances program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.