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Amazon Connect Instance Fundamentals
In this course, you will walk through design considerations and basic steps to create an Amazon Connect cloud contact center customized to your business needs. The course includes guidance on region selection, single or multiple instance design best practices, identity management considerations, data storage, and telephony configuration settings.
By the end of this course you will:
- Recognize the meaning of key instance concepts.
- Explore considerations for creating instances.
- Identify the steps required to create an instance.
- Explore data storage, administrator, application data, and channel configuration settings.
- Identify additional application settings to expand your contact center functionality.
Duration
8 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$161
Total Est. Investment
$161
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect Instance Fundamentals program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.