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Verified Information • Last Updated Mar 2026
Amazon Connect Flows Fundamentals
Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.
In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.
Duration
4 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$395
Total Est. Investment
$395
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect Flows Fundamentals program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.