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Verified Information • Last Updated Mar 2026
Amazon Connect Chat and Messaging Fundamentals
This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.
In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs.
By the end of this course, you will:
- Identify Amazon Connect chat and messaging channels
- Recognize benefits of Amazon Connect chat and messaging channels
- Recognize the built-in features and integrations possible in Amazon Connect chat and messaging channels
- Recall the agent and customer experience using Amazon Connect chat and messaging
- Recognize considerations for Amazon Connect chat and messaging service quotas.
- Recognize Amazon Connect chat and messaging security considerations.
Duration
5 Months
Institution
Amazon Web Services
Format
Online
Eligibility Criteria
school
Academic Foundation
A recognized Bachelor’s degree or high school equivalent required for admission into Amazon Web Services.
language
Language Proficiency
English proficiency required. IELTS, TOEFL, or standard medium-of-instruction certificates accepted.
Detailed Fees Breakdown
Base Tuition Fee
$62
Total Est. Investment
$62
Scholarships and early-bird waivers may apply. Contact admissions for exact institutional fees.
Academic Trajectory
Program Outcome
Graduates of the Amazon Connect Chat and Messaging Fundamentals program at Amazon Web Services are equipped with global perspectives, ready to excel in international markets and top-tier career opportunities.